Interactive Voice Response (IVR) is an automated system where recorded voice administers survey questions / scripts.  Detects voice and keypad inputs from a home phone or cell phone.

Ideal for ecological momentary assessment (EMA) studies.  Swithces from live interviewers to IVR to enhance privacy.

The Survey Research Program (SRP) utilizes an IVR solution partially hosted by Plum Voice, an automated telephony solutions company.  Plum Voice provides hosting for VoiceXML applications via secure and redundant data centers.

SRP combines the Plum Voice hosting services with in-house created, securely staged, and database backed VoiceXML applications.  We believe that backing our VoiceXML applications with our own database servers gives us an edge over solely vendor-provided solutions.   We can offer a level of data integration unmatched by most vendors.